CITIZEN’S CHARTER

The Oroquieta City Citizen’s Charter serves as a comprehensive guide to the City Government’s frontline services. It provides clear and detailed information on procedures, requirements, processing times, and fees for various public transactions.

This Charter reflects Oroquieta City’s commitment to transparency, efficiency, and accountability in line with Republic Act No. 11032, also known as the Ease of Doing Business and Efficient Government Service Delivery Act of 2018. It seeks to streamline procedures, minimize red tape, and ensure prompt, convenient, and accessible service for all citizens.

OFFICES COVERED BY THE CITIZEN’S CHARTER

  1. Office of the City Mayor (OCM)
  2. Sangguniang Panlungsod (SP)
  3. City Administrator’s Office (CAO)
  4. City Budget Office (CBO)
  5. City Planning and Development Office (CPDO)
  6. Human Resource Management Office (HRMO)
  7. Local Civil Registrar’s Office (LCR)
  8. City Accounting Office (CAO)
  9. City Treasurer’s Office (CTO)
  10. City Assessor’s Office (CAO)
  11. City General Services Office (CGSO)
  12. City Health Office (CHO)
  13. City Social Welfare & Development Office (CSWDO)
  14. City Disaster Risk Reduction and Management Office (CDRRMO)
  15. City Economic Enterprise and Development Office (CEEDO)
  16. City Engineer’s Office (CEO)
  17. Office of the City Public Service (OCPS)
  18. City Agriculture and Fisheries Office (CAFO)
  19. City Environment and Natural Resources Office (CENRO)
  20. City Veterinary Office (CVO)
  21. City Legal Office (CLO)

Download Full Document: Citizens Charter 2024 1st Edition

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